Refund Policy
Thank you for shopping with anioto. We want you to be satisfied with your purchase. This Refund Policy explains how returns, refunds, and exchanges are handled when you purchase products from our website.
By placing an order with anioto, you agree to the terms of this Refund Policy.
1. Return Eligibility
You may request a return within 14 days of receiving your order.
To be eligible for a return, the item must be:
- Unused, unworn, and in the same condition that you received it
- In its original packaging, when applicable
- Accompanied by proof of purchase, such as an order confirmation or receipt
We reserve the right to refuse returns that do not meet these conditions.
2. Non-Returnable Items
Certain items may not be eligible for return or refund, including:
- Gift cards
- Digital products or downloadable items
- Personalized or custom-made products
- Final sale or clearance items
- Used, damaged, washed, or altered items
- Items returned without original packaging, where applicable
- Products that cannot be returned for hygiene, safety, or legal reasons
If an item is non-returnable, this may be stated on the product page or during checkout.
3. How to Request a Return
To request a return, please contact us at:
Email: help@anioto.com
Please include the following information in your email:
- Your full name
- Order number
- Email address used for the order
- Reason for the return request
- Photos of the product, if the item is damaged, defective, or incorrect
We will review your request and provide return instructions if your return is approved.
Please do not send any items back before receiving return instructions from us.
4. Return Shipping
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect due to our error.
We recommend using a trackable shipping service. anioto is not responsible for returned items that are lost, delayed, or damaged during return shipping.
Original shipping fees are non-refundable unless the return is due to our mistake.
5. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of receiving your order at:
Email: help@anioto.com
Please include your order number and clear photos of the issue. After reviewing your request, we may offer a replacement, exchange, refund, or another appropriate solution.
6. Refund Process
Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.
If approved, your refund will be processed to your original payment method. Please allow time for your bank, credit card company, or payment provider to process and post the refund.
Processing times may vary depending on your payment provider.
7. Partial Refunds
Partial refunds may be granted in certain situations, including but not limited to:
- Items returned with missing parts or packaging
- Items that show signs of use
- Items returned after the approved return window, if accepted at our discretion
- Orders where only part of the order is returned
We reserve the right to determine refund eligibility and refund amount after inspection.
8. Exchanges
We may offer exchanges for eligible items depending on product availability.
If you would like to exchange an item, please contact us at:
Email: help@anioto.com
If the requested replacement item is unavailable, we may offer a refund or store credit, depending on the situation.
9. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible at:
Email: help@anioto.com
We cannot guarantee that an order can be canceled after it has been processed, packed, or shipped.
If your order has already shipped, you may need to follow the standard return process after receiving the item.
10. Late or Missing Refunds
If you have not received an approved refund yet, please first check your bank account or payment method again.
Then contact your credit card company, bank, or payment provider, as it may take additional time before your refund is officially posted.
If you have completed these steps and still have not received your refund, please contact us at:
Email: help@anioto.com
11. Refused or Undeliverable Packages
If a package is refused, unclaimed, or returned to us due to an incorrect or incomplete shipping address provided by the customer, additional shipping fees may apply.
Refunds for refused or undeliverable packages may exclude original shipping fees and any return shipping or handling costs charged to us.
12. Changes to This Refund Policy
We reserve the right to update or change this Refund Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date.
Your continued use of our website or purchase of products after changes are posted means you accept the updated Refund Policy.
13. Contact Information
If you have any questions about this Refund Policy, please contact us at:
anioto
Email: help@anioto.com